Bupa Tumut cleared to accept residents

Bupa Tumut is again able to take on new residents after the facility was sanctioned by the Department of Health.
In November 2019, Bupa Tumut was banned from taking on new residents for a minimum of three months.
The Department of Health found there was an “immediate and severe risk to the safety, health or well-being of residents” following an assessment from the Aged Care Quality and Safety Commission.
“Since mid-January, Bupa Tumut has been able to take on new residents, and we are confident the sanction will be lifted in the coming months,” Bupa Northern Region Regional Director Philip Mackney said.
“We take the Department of Health’s sanction of our Tumut care home very seriously, and we are sorry for the impact that this has had on our residents, their families and our dedicated care team. We are committed to ensuring residents in all our aged care homes receive the high-quality care, dignity and quality of life they expect and deserve.”
Mr Mackney said Bupa had put a number of improvements in place including increased clinical leadership support, staff training and education and more on-site presence from specialists.
“We’ve also made changes to our food service based on feedback from our residents and their families, which includes introducing a breakfast buffet and a new coffee machine,” he said.
“Following the recent evacuation of our Tumut home due to bushfires, all residents have been reviewed by a GP and physiotherapist, and we have been in contact with all residents’ families. We have also arranged for our Employee Assistance Program to provide regular support to employees onsite as our team copes with the aftermath of the fires.”
In handing down the sanction, the Department found there were areas of critical deficiencies that contributed to serious and detrimental failings in several areas, including personal care, clinical care including wound management, medication management, pain management and falls prevention at the Tumut facility.
Bupa was found to have failed across a range of individual standards, in categories such as providing choice for residents about their care; clinical care requirements, ongoing assessment of residents, services and support for daily living, and dealing with feedback and complaints.
Bupa was ordered to appoint an adviser to oversee improvements for six months to assist with governance and business operations.
Bupa was also told to implement training for staff and to ensure that the appropriate number of skilled and qualified staff were on hand to ensure its services were delivered in accordance with the government’s accreditation standards.
The last of the sanctions is due to finish on April 15.